Shipping FAQ
Please Read Before Placing Your Order!
When Will I Receive My Order?
We strive to ship orders within 24 to 48 hours of being placed during business days. Orders placed on weekends or holidays will be processed the next business day. Please not that due to high traffic in November and December, processing time may take longer than our typical 24 to 48 hours.
Where Are Items Shipped From?
All items are shipped from Illinois.
What Are My Shipping Options?
USPS Ground Advantage
- Delivery (tracking service is included) in 2-5 business days for large envelopes and packages up to 70 lbs.
USPS Priority Mail Delivery
- Delivery in 1, 2, or 3 business days
USPS Priority Mail Express Overnight
- Delivery to most U.S. locations
How Can I Track My Shipment?
You will receive an email with the USPS tracking number.
What If I Need To Change My Delivery Address?
We cannot accept a change in delivery address once an order has shipped.
When Can I Expedite My Shipping?
The cut off for expedited shipping is 2:00PM CST.
Are Sweet Castle Items Duty Free?
Sweet Castle LLC is not responsible for customs and duty fees that some countries may be subject to.
Summer Shipping Policy
Please Read Before Placing Your Order!
We will not ship replacement products or give refunds for damaged items for orders with heat-sensitive products (all items sensitive to heat, for example: chocolates, cookies with chocolates, etc.) during the warm weather months.
If you order during warm-weather days or if shipping to a warm-weather region we kindly ask you to:
- Purchase a box with insulated Box Liner, order here: Insulated box
- Purchase some Ice-Packs (at least 2 to 4 per shipment), order them here: Ice packs
- Upgrade your shipping to UPS Second Day or next UPS Day AIR
If you are shipping an order to the Chicago area, most parts of Illinois, Wisconsin and Indiana, UPS Ground will generally deliver the next day. Upgrading to UPS 2nd Day Air will actually slow down your delivery, pick UPS Ground at checkout. We may delay the shipment to ensure that your package arrives before the weekend and will not sit inside the carrier's hot trucks/warehouse. However, even if you upgrade shipping and purchase ice-packs and insulated boxes, we cannot guarantee that chocolates, cookies and candies will not melt during the transport.
Reasons To Be Present At The Time Of Delivery:
- Theft.
- Bugs and insects.
- Heat damage.
Always Provide When Placing Your Order:
- Complete and correct shipping address.
- Unit or apartment number in the second address line if you live in a multi-family home or an apartment complex.
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